Can I place my order on your website?

Not at this time, but you can download an order form here. Please download and fill out the order form and fax it to 816-472-7127 Attention Sales Department.

How can I make a damage claim?

Case shortage or damage must be noted on the delivery receipt and reported to our Customer Service team immediately at customerservice@sterling-inc.com or call 1-800-233-7052, x2560. Download and print a Merchandise Claim Form from our website. Fill out the form completely and email, fax or mail it to the attention of Customer Service.

How come, I, as a Sterling customer, can’t view the on-line catalog?

You must register with Sterling using your tax ID number before you can view our on-line catalog. This protects our customer so that the end consumer cannot view the prices of our items. It’s a very simple and easy process that walks you through every step.

I am an international customer. Can I register on your website?

Yes, you can. Click Here.

Where can I get instructions on putting together a pre-lit tree?

We have two options for you on our website. There are written instructions, which you can print, or a video you can watch. Both are very helpful and can be found at the bottom of the Home page in the “Links” section.