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Frequently Asked Questions:
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Can I place my order on your website?
Not at this time, but you can download an order form from our website www.sterling-inc.com. The link for this can be found under “Forms” located on our home page. Please download and fill out the order form and fax it to 816-472-7127 Attention Sales Department.
How can I make a damage claim?
Case shortage or damage must be noted on the delivery receipt and reported to our Customer Service team immediately at customerservice@sterling-inc.com or call 1-800-233-7052, x2560. Download and print a Merchandise Claim Form from our website. Fill out the form completely and email, fax or mail it to the attention of Customer Service.
How come I, as a Sterling customer, can’t view the on-line catalog?
You must register with Sterling using your tax ID number before you can view our on-line catalog. This protects our customer so that the end consumer cannot view the prices of our items. It’s a very simple and easy process that walks you through every step.
I am an international customer. Can I register on your website?
Yes, you can. Go to our website at www.sterling-inc.com. Click on “register” in the upper right corner. That brings up the registration page and from there, click on “International Customers Click Here for Registration”.
Where can I get instructions on putting together a pre-lit tree?
We have two options for you on our website. There are written instructions which you can print or a video you can watch. Both are very helpful and can be found on our home page in the “Important Links” section.
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