CORPORATE CONTACT INFORMATION: 1535 Baltimore Ave., Kansas City, MO 64108, P 800-233-7052, P 816-472-0999, F 816-472-7127; Atlanta Merchandise Mart, 240 Peachtree Street N.W. #16B7, Atlanta, GA 30303, P 404-525-2426, F 404-525-2890; World Trade Center, Suite 310, Dallas, TX 75207, P 214-744-9640, F 214-744-9639; Internet address: www.sterling-inc.com
PRICES: All prices are wholesale, F.O.B. our warehouse and are subject to change.
ORDER AMOUNTS: Initial
opening minimum order as determined per calendar year
is $500 with a credit card, $2,000 for Net 30 days,
$3,500 for 3% 30 Net 45 (ship prior to September 30)
and $5,000 for Net December 10.
International shipments have a minimum order of $1,000.
All payment terms are subject
to credit review and approval. Items must be ordered
in master pack quantities; otherwise, order will be
increased to conform to standard case pack. Each reorder
following the initial order for that calendar year
must be at least $200. All credit card orders must
have a Sterling Credit
Card Authorization Form filled out each calendar
year before these orders will be accepted. A signed imprint
of the credit card will be made whenever possible. All
credit card orders must ship to the credit card holder’s
billing address unless an imprint is made.
CUSTOMER SERVICE CONTACT INFORMATION: Mail to Customer Service, 1535 Baltimore Ave., Kansas City, MO 64108, email to customerservice@sterling-inc.com,
fax to 816-767-1125, call 816-285-2560 or 1-800-233-7052 extension 2560.
CREDIT REVIEW AND APPROVAL: All accounts must complete and sign a Sterling Credit Application and/or a Sterling Credit Card Authorization form before any orders will be accepted or any merchandise allocated. A new Credit Application must be completed and signed every two years. We require five current credit references from merchandise suppliers. We make our credit decisions based on the review of the Credit Application, past account history and information from credit bureaus. If a customer is not approved for the payment terms they qualify for based on the purchase volume, then the Credit team will contact the customer regarding other alternatives which may include a payment in advance.
FORMS: Any required forms such as a Sterling Credit Application or Credit Card Authorization Form are available on our website, www.sterling-inc.com, or may be requested from our Customer Service or Credit team.
TERMS: Past-due
invoices are subject to interest charges at the highest
rate applicable by law on the unpaid balance, which
is currently 1½% per month. All
Sterling invoices must be paid in full with no deductions made by the customer. Any
adjustments or credit requests must be submitted separately. To secure
payment of all sums owed by customer to Sterling for merchandise sold to customer,
Sterling shall retain a purchase money security interest in the merchandise delivered. The
contract represented by the order and acceptance of delivery of such merchandise
pursuant to the terms and conditions described above shall be deemed a Security
Agreement under the Uniform Commercial Code. By placing an order for Sterling
merchandise, customer authorizes Sterling to execute, and file on buyer’s
behalf, all documents deemed necessary to perfect such security interest. Title
to all merchandise delivered by Sterling shall remain with Sterling until payment
is received in full. Any shipments made outside of the United States of
America require a 50% non-refundable deposit before the order is accepted. The
remaining balance must be received prior to shipment. Please refer to our
International Terms and Conditions for orders shipping outside of the United
States of America. All orders must include a request date, which represents
the earliest ship date from our warehouse and a cancellation date. Sterling
reserves the right to determine the cancellation date if one is not specified.
CANCELLATIONS: Cancellation of orders or backorders must be received by the Customer Service team in writing 30 days prior to the scheduled ship date. Acceptance of the cancellation will be acknowledged in writing. Please retain a copy of this acknowledgement as documentation authorizing the return.
SHIPMENTS: Sterling
attempts to make shipments as complete as possible. Items
not in stock at time of shipment will be backordered
unless otherwise specified. Backorders
will be shipped until the cancellation date. Shipments may be made from
multiple warehouses. The normal shipping season begins June 1. Sterling
ships and verifies carton counts with UPS and truck lines. Truck line drivers
sign for number of cases when merchandise is loaded. The skid count may
also be noted on the bill of lading or delivery ticket, but the carton or case
count is the only one that Sterling will accept. Our customers are responsible
for verifying and signing for cartons as well. Any carton shortage or damage
must be noted on the delivery receipt and reported to our Customer Service team
immediately.
FREIGHT CHARGES: Additional
freight charges may be assessed for accessorial charges
such as inside delivery, residential delivery, lift
gate, wait time, storage etc. (see UPS link on Sterling’s
website for more information, www.sterling-inc.com).
All freight billed by Sterling or its agents on a collect
or prepaid and add basis are due in net 10 days. As a
courtesy to our customers, all UPS or other parcel carrier
freight charges will be included on the merchandise invoice
and due at that time.
RETURNS: No
returns will be accepted without prior written authorization
issued by the Customer Service team. All requests
for returns must be made in writing to the Customer
Service team within 30 days of invoice date. A
Return Authorization (RA) number will be issued. Defective
merchandise must be reported prior to February 28following
the selling season. Authorized returns must be
shipped back to Sterling within 30 days of the authorization date and the RA
number must be included on the packing list sent with the returned cartons.
UNAUTHORIZED RETURNS AND SHIPMENTS REFUSED BY A CUSTOMER SHALL RESULT IN A RESTOCKING FEE OF 20% OF THE MERCHANDISE AMOUNT PLUS FREIGHT. ANY REFUSED SHIPMENT WILL REQUIRE THAT ALL FUTURE ORDERS BE PAID IN ADVANCE.
CONDITION OF RETURNED MERCHANDISE: All merchandise returned to Sterling, other than defectives, must be in such condition that Sterling deems appropriate for the merchandise to be received back into regular stock. Any merchandise not returned to Sterling in such condition including non-Sterling labels, markings or damaged packaging may result in an additional re-work fee of 15%of the merchandise amount. Sterling may deny any credit for returned merchandise deemed unsaleable.
All orders for Sterling merchandise are subject to acceptance by the corporate office of Sterling in Kansas City, Missouri. Once accepted, all orders are subject exclusively to the terms and conditions explained above. Any variance from these terms and conditions may only be made in writing and must be signed by a Sterling Sales Manager. No other authorization or approval shall be binding against Sterling. These terms and conditions are the only ones under which Sterling shall sell its merchandise. Any customer purchase order which purports to vary any of these terms and conditions shall not be valid, and by acceptance of delivery of Sterling merchandise, customer waives all terms and conditions contained in its purchase order or other documents which are different from, or in addition to, those described above. All orders are considered accepted by Sterling only upon the terms and conditions described above. These Terms and Conditions constitute the entire agreement between Sterling and its customer relating to the sale of merchandise and other than any previous written or verbal agreements.
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